TERMS & condiTions

Last Updated: 6 October 2025

Services & Scope

Haircut and grooming services are provided at BOBBYPIN, with online booking managed via PLANWAY.

Bookings

All appointments must be booked online.

You’ll receive confirmation and reminder messages automatically.

Please arrive on time — late arrival may shorten your service.

Prices & Payment

Current prices are listed on our website.

All prices are in DKK and include VAT, unless otherwise stated.

We accept:

Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and Contactless / Tap to Pay.

Online payments are securely processed by Adyen.

Cancellations & No-Shows

  • Free cancellation up to 24 hours before your appointment.

  • Late cancellations or no-shows may be charged 50% of the booked service.

  • Repeated no-shows may require prepayment for future bookings.

Gift Cards & Packages

  • Valid for 12 months from purchase.

  • Non-refundable unless required by law.

  • Lost or expired cards cannot be replaced.

Health, Allergies & Suitability

Please inform your barber of any skin or scalp conditions, allergies, or sensitivities.

We reserve the right to decline a service if it may be unsafe.

Children & Minors

Services for minors are not available.

Liability

We are not liable for indirect or consequential loss.

Our maximum liability is limited to the price paid for the service concerned, unless otherwise required by law.

Personal Conduct & Property

We may refuse service in cases of inappropriate behavior.

We are not responsible for lost or damaged personal belongings.

Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control.

Changes

We may update our services, prices, and terms at any time.

The version in effect at the time of booking applies to that appointment.

Cookie Information (Essential Only)

What We Use

We only set cookies that are strictly necessary to operate the website and booking flow.

No analytics, advertising, or profiling cookies are used.

Essential Cookies We Set

Session ID — keeps you logged in and remembers your booking flow (expires after session).

  • Load balancer / security — ensures site performance and safety (short-lived).

  • Consent status — remembers your essential-only preference (up to 6–12 months).

Booking Pages by PLANWAY

When you log in or create an account through PLANWAY, they may set their own essential cookies for authentication and security.

See their cookie policy here: planway.com/privacy

How to Control Cookies

You can block or delete cookies through your browser settings.

Note: the website and booking system may not function properly without essential cookies.

Official Contact

All inquiries regarding bookings, services, or these terms must be directed to:

hello@tilted.dk

This is our official contact channel.

We do not offer customer support by phone.